Bookable Privacy Policy

1. The Company providing these services

Attekus is the provider of the software application “Bookable” which helps organisations to take online booking and payments for any of their venues or resources.

2. Involved Entities

The term “us”, “we” or “our” refers to Attekus – the provider of the Bookable product and services.

When this Privacy Policy uses the term “User” we mean organisations using Bookable to list, promote and take bookings for their venues or resources online. When this Privacy Policy refers to “Customer” we mean any person or organisation that uses the Bookable product to review available items, make or amend bookings, or any other activity associated with the use of the Bookable application. Users and Customers using the Bookable product are collectively referred to as “you” or “your”.

If you have any questions or concerns about the contents of this document or the use of your personal data in relation to the Bookable product, please do not hesitate to contact us at info@attekus.com.au .

3. Data Privacy Policy

Attekus takes data privacy seriously. As a provider of online booking solutions, we have put in place a privacy policy to ensure all data captured in Bookable is managed correctly and safely.

We will only process your person data in the following general ways described here:

  • you provided your consent;
    • it is necessary for our contractual relationship;
    • the processing is necessary for us to comply with our legal or regulatory obligations; and/or
    • the processing is in our legitimate interest as the provider of the Booking platform for our Users.

4. Information you provide to us

For Users and Customers, we collect Personal Data when you voluntarily provide such information when you register for access to Bookable, contact us with inquiries. The Personal Data we may collect includes without limitation your name, address, email address and other information that enables Users to be personally identified.

4.1 Users

Information we obtain from other sources: We may also collect or receive Personal Data from third party sources, such as third party websites, your bank, our payment processing partners and credit reporting agencies.

4.2 Customers

When Customers use Bookable this information may be used for our purpose or for the Users’ purposes.

While we provide standard templates to capture Customer Details (such as address, phone number, emails address etc) as part of the registration process to access and use the Bookable product, the Users have the ability to capture as much additional information as required from their Customers for their purposes as part of the booking process. Attekus does not access or take responsibility for this information captured.

5. How We Use Your Personal Data

We collect and use the Personal Data we collect in a manner that is consistent with this Privacy Policy. We may use the Personal Data as follows:

5.1 Specific Reason

If you provide Personal Data for a certain purpose, we may use the Personal Data in connection with the purpose for which it was provided. For instance, if you contact us by e-mail, we will use the Personal Data you provide to answer your question or resolve your problem and will respond to the email address from which the contact came.

5.2 Access and Use

If you provide Personal Data in order to access Bookable or any functionality thereof, we will use your Personal Data to provide you with access to or use of the Services or functionality and to analyse your use of such Services or functionality.

5.3 Internal Business Purposes

We may use your Personal Data for internal business purposes, including without limitation, to help us improve the content and functionality of the Services, to better understand our Users, to improve the Bookable product, to protect against, identify or address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage Bookable and our business.

5.4 Marketing Communications

Where it is in accordance with your marketing preferences, we may use your Personal Data to contact you in the future for our marketing and advertising purposes, including without limitation, to inform you about services or events we believe might be of interest to you, to develop promotional or marketing materials and provide those materials to you, and to display content and advertising on or off Bookable that we believe might be of interest to you. You are able to Opt Out from these communications.

5.5 Organiser Emails

We allow Users to use our email tools to contact Customers about their venues and resources, so you may receive emails from our system that originate with such Users and that we send on their behalf. If you registered on Bookable or have made a booking as a Guest User, your email address is available to that User. However, Users may also import the email addresses they have from external sources and send communications through Bookable to those email addresses, and we will deliver those communications to those email addresses on the User’s behalf. The User and not Attekus is responsible for sending these emails.

5.6 Other Purposes

If we intend to use any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time the Personal Data is collected or we will obtain your consent subsequent to such collection but prior to such use.

5.7 Aggregated Personal Data

In an ongoing effort to understand and serve our Users better, we often conduct research on our customer demographics, interests and behaviour based on Personal Data and other information that we have collected. This research is typically conducted on an aggregate basis only that does not identify you. Once Personal Data is in an aggregated form, for purposes of this Privacy Policy, it becomes Non-Personal Data.

6. Security and Retention

We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of Personal Data. We maintain organisational, technical and administrative measures designed to protect Personal Data within our organisation against unauthorised access, destruction, loss, alteration or misuse. Your Personal Data is only accessible to a limited number of personnel who need access to the information to perform their duties. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately.

If you are a Bookable User, we retain your Personal Data as long as we are providing the Services to you. We retain Personal Data after we cease providing services to you, even if you cancel your Bookable subscription, to the extent necessary to comply with our tax, accounting, and financial reporting obligations, where we are required to retain the data by our contractual commitments to our financial partners, and where required by us to report on historical transactions in Bookable. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.

7. Links To Other Websites

User may provide the ability for their Customers to connect to their or other websites from the Bookable product. These websites may operate independently from us and may have their own privacy notices or policies, which we strongly suggest you review. If any linked website is not owned or controlled by us, we are not responsible for its content, any use of the website or the privacy practices of the operator of the website.

8. Contact

If you have any questions or concerns about the contents of this document or the use of your personal data in relation to the Bookable product, please do not hesitate to contact us at info@attekus.com.au .